Full-Time  |  Permanent

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service
  

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Experience and specialization

Type of experience

• Call centre
  

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Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness
  

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Benefits

Financial benefits

• Bonus
• Commission
• Group insurance benefits
• Life insurance

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site housing options
• Other benefits
• Travel insurance
  

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Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

 Work must be completed at the physical location. There is no option to work remotely.