Full-Time | Permanent

The Grizzly Paw Brewing Company is a craft brewery and brewpub located in the heart of the
Canadian Rockies. Situated in the town of Canmore, the Grizzly Paw Pub & Brewing Company
has been in operation since 1996. Our brewing operations include a 20,000 square foot
landmark brewery, a pub, restaurant, taproom, and event space.
We are looking for an outgoing and knowledgeable colleague who is willing to learn and ready
to provide our customers with memorable experiences!

Summary of Position:
Responsible for providing an excellent guest experience by building a rapport with guests and
positively contributing to the team leadership while managing the dining room.

Duties & Responsibilities:
● Manage floor plan

● Ensure completion of opening / closing duties with a checklist

● Enforce grooming policy and uniform standards

● Follow-up on phone messages

● Maintain integrity of point of sales

● Greeting and escorting guests with a professional and positive attitude

● Oversee the flow of guests within the restaurant and monitor service load

● Ascertain guestsatisfaction through table checks

● Manage waitlist

● Monitor & post about TripAdvisor and Google

● Liaise between kitchen staff and floor staff

● Maintain ambience of restaurant – lighting, music, cleanliness, hygiene

● Oversee and proactively deal with guest queries and complaints

● Advising guests on menu, beverage, & especially beer

● Work with the management team to create the company experience for guests

● Periodically balance previous day’s tills, cash-outs, & deposits

● Ready and willing to work in a service role which may include direct contact with the
public and or vendor representatives.

● Follow all required Health, Safety, Prevention & Sanitation procedures at all times

● Provide support and training to colleagues as required

● Maintain proper audit track records, follow company policies & procedures

● Develop and maintain close and effective working relationship with all supporting
departments

● Consider the environmental impact of all decisions

● Complete other duties and projects as assigned.

Qualifications:
● Strong hospitality background and minimum 1 year of supervisory experience.

● Strong leadership skills

● Must be able to communicate clearly with managers, kitchen and dining room personnel
and guests.

● Be able to reach, bend, stoop and frequently lift up to 50 pounds.● Be able to work in a standing position for long periods of time (up to 9 hours).

This is a position for a detailed oriented individual, able to multitask, work efficiently and deliver high level service in a fast paced work environment in a premier level brewery restaurant.  This role is Full Time and availbe as a year round role

 Serving food and liquor responsibly, while providing guests with a excellent dining experience. Must be knowledgeable in our products, brand, and local area

 Perform tasks such as cleaning, stocking, organizing, ordering & inventory

 Prepare drinks for service team as well as own products

 Aid in creation of beverage menus

 Ensuring safety of our guests by verifying age and identification, responsible liquor serving.

 Ensuring comfort of our guests by delivering timely, thoughtful and friendly customer service

 Accurately taking orders and engaging all patrons while promoting our products and sharing extensive beverage knowledge

 Be familiar and personable to locals and our regular guests including Mug Club Members

 Must be 18 years or older

 Position requires walking/standing for extended periods of time

 Position may require heavy lifting up to 160.5lbs (kegs, furniture, etc.)

 Strong hospitality experience in a fast paced environment

 Must possess a current Proserve status

 Entry level Beer Server Cicerone certification preferred

 Team player with a positive Attitude

 Strong Beer Culture Knowledge

 Trustworthy

 Local and company discounts

 Work in one of the top restaurants in town

 Beer school

 Work in a growing company with ample opportunity to grow

Visa Requirements: Must currently be authorized to work in Canada.